Survey Customer Satisfaction – March 2023 Dear Customer, Sammi, certified ISO 9001 since 2004, constantly cares about the satisfaction of its customers. We ask that you spend only a small amount of your time to help us improve our products and services. By filling out the satisfaction questionnaire, you confirm that you have read the privacy policy and accept the conditions. Thanks from all Sammi's Staff Company Email Privacy policy I declare that I have read and understood the information on the processing of personal data pursuant to art. 13 of the GDPR. accept How do you rate Sammi Export products, understood both in terms of quality and diversification of the offer? 1 (not sufficient) 2 3 4 5 (excellent) How do you evaluate Sammi's communication services, both in commercial and disclosure terms of new products? 1 (not sufficient) 2 3 4 5 (excellent) How do you rate Sammi's services relating to bargaining and after-sales? 1 (not sufficient) 2 3 4 5 (excellent) 1. The relationship between the supplier and the customer could be summarized in 4 phases: first contact and welcome, offer, negotiation and after sale. In your relationship with Sammi Export, did you encounter or are you encountering any difficulties with any of the above phases? If any please explain in the comment section below. First contact and welcome Offer Negotiation After sale 2. Since 2016, the year we obtained the first ISO 14001 certification, Sammi Export has been implementing the attention to the environmental sustainability and to the improvement of "green" practices regarding both product and process. Sammi Export is evaluating the possibility of setting up an analysis for product entire life cycle to estimate the impacts. Do you consider the work that Sammi is doing interesting for your company and your market? 1 (not sufficient) 2 3 4 5 (excellent) Time is Up! Time's up
